Managing Crisis Safely (MCS)
Managing Crisis Safely (MCS) is a crisis management course that teaches how to prevent crisis, as well as how to handle crisis situations when they arise including de-escalation skills, protection skills, object recovery skills, escorting skills and restraint skills.
What is MCS?
MCS is a program designed to prevent and manage aggressive behavior and to manage that behavior if necessary. It has been developed by Glenwood as the result of the staff’s experience and education managing critical behavior.
MCS also includes physical training technique which may be utilized when non-physical techniques are unsuccessful or when there is no opportunity to avert physically aggressive behavior. After researching proven well established techniques, and staff’s own experience managing a variety of behaviors, Glenwood’s team developed best practices’ training.
Over the past 20 years, the MCS training has been taught to thousands of people in a variety of settings, benefiting many in the community. MCS can help in school systems, youth detention facilities, first responders, residential facilities, programs for people with special needs and mental health facilities.
MCS Philosophy
Prioritize Safety
In Managing Crisis Safely (MCS), we see safety as a priority. We believe that in most situations restraints do not need to occur. Restraints should be a last resort. If staff focus on prevention, build relationships and engage people positively and in a productive manner people are less likely to act up.
In MCS, specific verbal skills and de-escalation techniques are taught. After learning these skills, staff are better able to prevent crisis situations from escalating.
Proven Techniques
In MCS, participants learn evidence-based techniques for building relationships, managing behavior and de-escalating crisis situations. Participants will also learn evidence-based techniques for working with people who have mental health challenges such as Oppositional Defiant Disorder, ADHD and Autism.
Our belief is that all people (adults, teenagers and children) need to be respected. Our goal is to help each person move towards reaching their highest potential. We have found that if we rise to a higher level and model health, then others that we are serving tend to rise as well. They learn from who we are, what we model and the words we say.
Caring is Essential
In MCS, we believe that the best educators and child care staff are able to find a good balance between nurturing and healthy direction/firmness. When this occurs, students tend to experience love and care. This is also true for staff who work with adults. People, young and old, can usually tell when someone cares about them.
Staff must take care of themselves if they are to deal with the people they serve in a positive, healthy way. By learning to take better care of themselves, staff can focus on the needs of the people they serve instead of just focusing on their own needs. MCS also addresses how staff can become less stressed and healthier themselves, so they can better help the people they serve.
Safety Skills
In MCS, it is acknowledged that protection skills and restraint skills are needed. So even though prevention and de-escalation are taught, participants also learn restraint and protection skills. If staff ever need to use physical support with someone they serve, they are trained to do so properly and safely.
MCS Model Choices
There are three Managing Crisis Safely Models for training.
1. The Train the Trainer Model
Glenwood trains one or more of your staff to become MCS trainers for the rest of your staff. In this four-day class, you can send people to Glenwood to be trained, or set up a training class at your school or facility. Once your staff successfully completes the MCS trainer program, he or she will be certified to train your staff for two years. After that, a one-day refresher class recertifies the trainer for two more years.
*Additional travel-related charges apply if Glenwood travels to your location.
2. Glenwood Trains Your Staff
Your staff will be trained in a two-day class. Successful completion certifies the trainee for one year. They will not be certified to train others in MCS. After a year, the trainee can attend a one-day recertification class to remain certified in MCS for another year.
3. Glenwood Helps Your Trainer(s) Train Your Staff
In this model, you have trainers trained, but you may also want our trainers to assist your trainers in training your staff. This model has several advantages.
More Information
Contact us today to learn more about MCS or to book your class.
Telephone: (205) 410-1576