Frequently asked Questions:
Standard Shipping: Shipments to street addresses in the 48 contiguous states are shipped FedEx Ground. Shipments to Hawaii, Alaska, international and bulk shipping, please call for a quote.
We cannot be responsible addresses: We must have current, complete and correct addresses to guarantee delivery. If an order is returned to our warehouse, due to an incorrect address, there will be an additional $8.00 charge to re-ship to a corrected address.
2nd Day or Express Shipping: Please call for shipping quote on 2nd Day or Express.
Gift Greeting: Your personal message will be printed on an attractive shipping label, please limit greeting to the space provided. If you would like to provide a personal or business card, we will be happy to add that to your gift.
Acknowledgments: All orders are promptly acknowledged. Please keep your acknowledgements for your records.
Credit Card Orders: We process orders immediately; therefore, you may receive your credit card bill before the product has shipped.
Military APO/FPO: Please call for a shipping quote.
Substitutions: We reserve the right to make substitutions of equal or greater value when necessary. Our 100% Satisfaction Guarantee still applies.
Changing your order: Please do not ask us to change your order unless absolutely necessary, this may cause a delay in shipping.
Do you ship year around? No, all of our pecans at the “first shake” of the tree. You can purchase our “Pecans for Autism”, benefitting, Glenwood, Autism and Behavioral Health Center, from November 1st – January 5th of each year.
Do you ship to a P.O. Box? Yes, all P.O. Box orders are shipped FedEx Smart Post.
How do I change my address for a catalog? Please email Shanda Daniel at firstname.lastname@example.org, or call 205-795-3211.
How can I be sure that my package will arrive in time for Christmas? For guaranteed Christmas delivery, all orders must be received by December 13th.
What are your shipping policies? All orders are processed within 2 business days after the order is received and are shipped FedEx ground, unless otherwise specified. Deferred shipments are shipped to arrive per your request.
Bulk Shipments: Please call 205-795-3353 and ask for Shanda Daniel, to receive a quote on bulk orders.
We appreciate your continued support of Glenwood, thru your purchase of “Pecans for Autism.” Your purchase enables us to continue to serve individuals with autism and severe emotional disturbances.