Family & Community Services (FACS)


What is FACS?

Glenwood’s Family and Community Service is Alabama’s premier in-home treatment provider. We utilize leading edge research-based methods, your family’s strengths, community support, and a team of highly qualified intervention counselors and therapists to ensure holistic, positive, and systemic change.

What does FACS do?

FACS provides individual, behavioral, and family therapy in your home. We serve as advocates and counselors for children and their families. By providing support, structure, and education, FACS aims to improve family functioning.

Who do we serve?

FACS serves individuals between the ages of 2 and 22 with a DSM V diagnosis who are medically stable, have families committed to treatment, and can benefit from therapeutic interventions. Treatment is not limited to individuals diagnosed with Autism. FACS provides treatment to individuals with any behavioral, emotional, or developmental disorder that diminishes family function. Currently, our services are limited to individuals within a 30-mile radius of Glenwood’s main campus. Our services are covered by Medicaid, ALLKids, and private pay.

How can we serve you?

FACS is committed to meeting individuals and their families where they are, both physically and emotionally. We focus on in-home behavioral interventions and establishing structure and support within the home that generate lasting, positive change. In addition to in-home behavioral interventions, FACS advocates for the individual served in the school setting by providing classroom support, attending Individual Education Plan (IEP) meetings, and collaborating with teachers and professionals providing treatment in school, and we strive to promote consistency between home and educational environments. FACS will also assist your family in collaborating with other medical providers to ensure thorough and continually progressive treatment. FACS will also coordinate with Glenwood’s outpatient services to provide parent training, psychiatric care, psychological evaluation and assessment, Parent-Child Interaction Therapy (PCIT) and ongoing individual counseling when necessary.

How to get started?

Any counseling services, medical professional, school system, or other related service may refer qualifying individuals to FACS. Parents may request services directly. To refer an individual or discuss related services, contact Glenwood’s Intake Coordinator, Alex Hawk. For questions about the program or services provided, contact the FACS Coordinator, Patrick Norton.


Meet the FACS Team:

Program Coordinator: Patrick Norton

image1Patrick graduated from The University of Alabama with a Bachelor of Science in Psychology in 2013. He moved to Birmingham to pursue his Master of Arts in Counseling at the University of Alabama at Birmingham. During his Master’s training, he provided individual therapy for individuals in residential care at Glenwood with a focus on Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) and Play Therapy. Patrick has been with Glenwood since 2014 and has provided care in residential services and FACS before becoming Program Coordinator. Patrick has researched and trained to become exceptionally gifted in providing care to children with serious emotional disorders, trauma related disorders, attachment concerns, high functioning autism spectrum disorder, and parent/child relational issues. Patrick also conducts Parent-Child Interaction Therapy under the supervision of Glenwood’s Clinical Psychologists in the PCIT Clinic. In addition to serving individuals, Patrick enjoys training other professionals, teachers, and parents on mental health and behavioral treatments at various conferences and seminars throughout the state.



Intervention Counselor: Anna Gray Sarcone

Anna Gray graduated from The University of Alabama with a Bachelor of Science in Human Development and Family Studies in 2014. She then pursued her Masters in Marriage and Family Therapy, also at The University of Alabama. During her graduate study, Anna Gray worked with individuals, couples, and families with a variety of mental and emotional disorders at The Capstone Family Therapy Clinic and St. Vincent’s Family Medicine. Upon graduation in 2016 Anna Gray began teaching Human Development at The University of Alabama where she loves contributing to a new generation of learners. At Glenwood, Anna Gray specializes in using a systems perspective to help families achieve structure and consistency in their interactions, cultivate healthy and happy home environments, and improve overall emotional well-being. Anna Gray believes that at some point in the life span everyone, no matter their abilities, needs assistance. She feels blessed to have the opportunity to work with individuals and families to provide that care! 


Intervention Counselor: Audrey Cisco

download_20151202_235015Audrey graduated from Blue Mountain College with a Bachelor of Science in Psychology and Biblical Studies in 2011, and received her Masters of Divinity from Beeson Divinity School in 2015. She has been a part of the Glenwood team since 2012 and has provided outstanding services to children and their families in residential care and FACS. She excels in pairing creativity with evidence-based practices in order to implement each individualized treatment plan according to a person’s unique needs. In addition to serving through FACS, Audrey also enjoys being wife and a mother to her 2-year-old daughter.




Contact Us:


Glenwood Intake Coordinator:

Alex Hawk



FACS Program Coordinator:

Patrick Norton


Phone (205) 970-1284


Intervention Counselors:

Anna Gray Sarcone


Phone: (205) 970-1255

Cell: (205) 410-1084


Audrey Cisco


Phone: (205) 970-1256

Cell: (205) 914-4762


Resource Links:

The Alabama Department of Child Abuse and Neglect Prevention (ADCANP) secure resources to fund evidence-based community programs committed to the prevention of child maltreatment. We advocate for children and the strengthening of families.

Autism Speaks is dedicated to promoting solutions, across the spectrum and throughout the lifespan, for the needs of individuals with autism and their families through advocacy and support; increasing understanding and acceptance of autism spectrum disorder; and advancing research into causes and better interventions for autism spectrum disorder and related conditions.

The state website for Medicaid contains helpful information and application materials for Medicaid in Alabama.