MCS Philosophy


In Managing Crisis Safely (MCS), we see safety as a priority. We believe that in most situations restraints do not need to occur. Restraints should be a last resort. If staff focus on prevention, build relationships and engage people positively and in a productive manner people are less likely to act up. 


In MCS, specific verbal skills and de-escalation techniques are taught. After learning these skills, staff are better able to prevent crisis situations from escalating.

                In MCS participants learn evidence-based techniques for building relationships, managing behavior and de-escalating crisis situations. Participants will also learn evidence-based techniques for working with people who have mental health challenges such as Oppositional Defiant Disorder, ADHD and Autism.

                Our belief is that all people (adults, teenagers and children) need to be respected. Our goal is to help each person move towards reaching their highest potential. We have found that if we rise to a higher level and model health, then others that we are serving tend to rise as well. They learn from who we are, what we model and the words we say.

                In MCS, we believe that the best educators and child care staff are able to find a good balance between nurturing and healthy direction/firmness.When this occurs students tend to experience love and care. This is also true for staff who work with adults. People, young and old, can usually tell when someone cares about them.

“MCS has been very valuable, both in a personal and professional manner. The knowledge, insight, and practical tools have enabled me to deal with crisis situations and circumstances in the home and given me the ability to learn the importance of caring for other people and their problems. ” -Trainee


        Staff must take care of themselves if they are to deal with the people they serve in a positive, healthy way. By learning to take better care of themselves, staff can focus on the needs of the people they serve instead of just focusing on their own needs. MCS also addresses how staff can become less stressed and healthier themselves, so they can better help the people they serve.

                In MCS, it is acknowledged that protection skills and restraint skills are needed. So even though prevention and de-escalation are taught, participants also learn restraint skills, protection skills and escort skills. If staff must put their hands on someone they serve, they learn how to do that properly and safely.